Mefi's Own Jessamyn is quoted in the New York Times in We Forgot About the Most Important Job on the Internet, an opinion piece by Mefi's Own Annalee Newitz. Jessamyn West, a librarian who was a moderator for 10 years at MetaFilter, said the job is like what Catskill entertainers of the mid-20th century called a tummler, “the person in the room who isn’t quite the M.C. but walks around and makes sure you’re doing OK.”
A podcast where Jessamyn is interviewed by Patrick O'Keefe about the experiences around an online community (mlkshk) closing down and what happens afterwards. There is much on moderating, membership, community issues and service shuttering procedures within, as well as discussion of death/the passing of people, how this impacts on online communities and how moderators and community members deal with it. The page contains many MetaFilter-related links and a link to the transcript.
Advice for the accidental community manager at The Coral Project ("a multi-year collaboration between Mozilla, The Washington Post and The New York Times designed to lead experiments in community growth and management, seeking ways to improve the state of user-generated contributions on the internet through open-source software.")
I think Jessamyn needs a hug. First there was this and then this. I liked the sarcasm of this one and was thankful she stepped into this !narcoterror! thread. Frustration bubbles here and then, in the best delete ever, explodes.
jessamyn: Thank You. I've been an internet forum moderator for years now and I think you've been doing a kick-ass job in my professional estimation. Kudos.