I want to update everybody about how moderator schedules have changed recently to account for budget constraints. The short version is: we’re actively monitoring the site most of the time instead of 24/7 to reduce costs, and while this shouldn’t directly affect member experiences overall it does mean occasionally waiting a little longer than previously for moderator responses on flags and emails. Come on in for some more detail if you’re interested. [more inside]
The new hotness in tech: NYU Center for Business and Human Rights says social media giants should have their moderators be full-time employees (PDF). [more inside]
Hey folks, big discussion time. We're going to be making some changes on how U.S. political discussion plays out on MetaFilter, to try and make sure it remains available as a useful resource in a way that isn't as unsustainable as the current approach has been. I’ll lay out some concrete steps we’re taking, and some general thoughts, below. This is detailed but important and I appreciate you taking the time to read through it. [more inside]
A podcast where Jessamyn is interviewed by Patrick O'Keefe about the experiences around an online community (mlkshk) closing down and what happens afterwards. There is much on moderating, membership, community issues and service shuttering procedures within, as well as discussion of death/the passing of people, how this impacts on online communities and how moderators and community members deal with it. The page contains many MetaFilter-related links and a link to the transcript.
Does a write-up exist of the MetaFilter philosophy of moderation? [more inside]
Advice for the accidental community manager at The Coral Project ("a multi-year collaboration between Mozilla, The Washington Post and The New York Times designed to lead experiments in community growth and management, seeking ways to improve the state of user-generated contributions on the internet through open-source software.")
I joined Metafilter because I was interested in community feedback, not the feedback of the same tiny handful of moderators who all think alike. [more inside]
"The Web forum MetaFilter, for instance, which is known for a positive commenting flavor, depends on a 24/7 team of moderators. “People come to us all the time and say, ‘Here’s a problem with people behaving badly, we want a tech solution,’ ” says Paul Bausch, a MetaFilter developer. “We tell them that human problems require human judgment.” MetaFilter's own pb quoted in a New York Times Magazine piece on the evolution of online commentary.
I am not sure how elusive the Metafilter moderator GUI screenshot might be to the average MeFi user, but I have always wondered about it's efficiency and I was pleasantly surprised when I finally caught a (blurry) glimpse of it during Matt's SxSW 2011 talk: Lessons from 11 Years of Community
Mefite Anil Dash writes: "Simply learning from disciplines like urban planning, zoning regulations, crowd control, effective and humane policing, and the simple practices it takes to stage an effective public event, we can come up with a set of principles to prevent the overwhelming majority of the worst behaviors on the Internet." Examples? Why Metafilter, of course, (as well as Stack Exchange sites, of which he is a board member). [more inside]
Metafilter -- dictatorship, monarchy, autonomous collective or religion? [more]