Followup to my
Keane question. The money wasn't as exciting as I thought, but what a painful experience!
So you'll remember that I was contacted by this mysterious Keane company who said they were handling a case involving a significant amount of "unclaimed" money with my name attached to it.
The very long story, very very short, comes down to this:
Keane is a "legitimate" company. They were contacted by a holder of one of my accounts who had gotten a Return To Sender notice. This was my money. The account, however, was one that I knew about, and the reason that my address was incorrect were unclear. Seems like an accounting/paperwork error.
Unfortunately, I didn't know that this was the account in question until after I signed something (following the advice of askmefi, including a couple of Keane employees).
When I called the account holders to find out what was going on, they fixed my address over the phone, told me that this was the end of it, and they'd contact Keane to close the case.
It wasn't that easy.
It took me several months to clear this issue up; I was pretty convinced that I was going to get sued or sent to collections; even my lawyer friend said that I signed a pretty airtight contract. And Keane's case rep was really pushy and unwilling to negotiate, despite this obviously being a mistake.
But the end of the story is a positive one. Phone calls were made, and they finally closed the case, releasing me from my burden.
Lesson learned: If you are contacted by a company like this, don't ignore it, but immediately review all of your records, even the unlikely ones, to see if you can figure out what's going on before you sign anything.
posted by jozxyqk to MetaFilter-related at 2:38 PM (24 comments total)
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posted by mathowie at 2:40 PM on January 16 [2 favorites]