A positive, happy callout: a few others probably share my opinion on this, but Deezil
is a golden god.
posted by EmpressCallipygos to MetaFilter-Related at 5:56 AM (57 comments total)
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I asked him an innocent question about whether my computer issues were due to viruses or a hard drive failure about two weeks ago now, and that started a whole epic and twisty process of having to order a new hard drive, get that reinstalled, and re-load all my software and data.
I am one of those people who only knows enough about computers to get myself into real trouble (I know how to turn things off and on, and I know how to run diagnostics scans, but I do not know how to interpret said scans) and I also get screamingly paranoid and nervous. Deezil patiently walked me step-by-step through the whole process, from "send me the serial number on your computer and I'll find a hard drive that would work for you so you can order it" to "yes, Microsoft can probably switch the version of Outlook for you if you just bought it". He even let me call him to talk through "how the hell do we get McAffee off my computer without it crashing the whole system with it".
And for a lot of this process I was panicked, and at some point I was even panicked and drunk (some friends came over for "moral support" at one point, which consisted of "keep making EC cocktails"). And he took it all in stride. And now I have a nearly-back-the-way-it-was computer (just need to get a local guy to retrieve one single file off the old hard drive for me and I'm done).
Thank you, sir.